Australian Health Review Australian Health Review Society
Journal of the Australian Healthcare & Hospitals Association

Balancing the balanced scorecard for a New Zealand mental health service

Colleen F Coop

Australian Health Review 30(2) 174 - 180
Published: 2006


Given the high prevalence of mental disorders, there is a need to evaluate mental health services to ensure they are efficient, effective, responsive and accessible. One method that is being used is the ?balanced scorecard? which uses performance indicators in four quadrants to assess various dimensions of service provision. This case study describes the steps taken by a New Zealand mental health service to improve service management through greater use of key performance indicators in relation to preset targets using this approach.

© AHHA 2006

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