Australian Journal of Primary Health Australian Journal of Primary Health Society
The issues influencing community health services and primary health care
RESEARCH ARTICLE

Citizen participation in health services co-production: a roadmap for navigating participation types and outcomes

Jane Farmer A E , Judy Taylor B , Ellen Stewart C and Amanda Kenny D
+ Author Affiliations
- Author Affiliations

A Swinburne University, John Street, Hawthorn, Melbourne, Vic. 3122, Australia.

B James Cook University, 1 James Cook Drive, Townsville, Qld 4811, Australia.

C Usher Institute, University of Edinburgh, Teviot Place, Edinburgh, EH16 4UX, UK.

D La Trobe University, Edwards Road, Flora Hill, Bendigo, Vic. 3550, Australia.

E Corresponding author. Email: jcfarmer@swin.edu.au

Australian Journal of Primary Health 23(6) 509-515 https://doi.org/10.1071/PY16133
Submitted: 20 October 2016  Accepted: 20 March 2017   Published: 23 June 2017

Abstract

Primary healthcare managers are required to include citizens in service co-design and co-production. Health policy guidance appears deceptively simple and largely outlines how people could participate in a range of health services activities. Policy tends to neglect outcomes assessment, and a multidisciplinary academic literature corpus is large and complex to navigate for practical, time-poor managers. In this paper, we set out to provide a summary ‘map’ of key concepts in participation to assist managers in aligning participants, activities, expected outcomes and outcome indicators, and to consider contextual factors that could affect participation processes and outcomes. The intention is a practical tool for planning and evaluation of participation. The map is built drawing on policy guidance, literature and authors’ experiences of implementing and researching health services participation.


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