Australian Health Review Australian Health Review Society
Journal of the Australian Healthcare & Hospitals Association

Coping with health care reform

Helen Van Eyk, Fran Baum and Graeme Houghton

Australian Health Review 24(2) 202 - 206
Published: 2001


This paper describes the evaluation of a case study of health service reform in southern Adelaide. A mail survey,interviews and focus groups were used to gain an understanding of health care providers' perceptions and experiencesof reform. The paper discusses lessons learnt about health service reform and its impact on people working in thehealth system. It finds that continual change that is not based on a well-articulated vision is likely to lead to 'reformfatigue' and low morale. An action research approach can be used by researchers to help managers and staffunderstand the context in which reform is happening, and thus give support to organisational learning.

© AHHA 2001

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