Australian Health Review Australian Health Review Society
Journal of the Australian Healthcare & Hospitals Association

It's not that bad: the views of consumers and carers about routine outcome measurement in mental health

Jennifer Black, Tania Lewis, Pamela McIntosh, Tom Callaly, Tim Coombs, Angie Hunter and Louise Moore

Australian Health Review 33(1) 93 - 99
Published: 2009


The mandatory use of routine outcome measurement (ROM) has been introduced into all public sector mental health services in Australia over the past 6 years. Qualitative processes were used to engage consumers and carers in suggesting how the measures can be used in clinical practice. The project involved an audit by survey, followed by a range of interactive workshops designed to elicit the views of consumers, carers and clinicians, as well as to involve all parties in dialogue about ROM. In addition, there was engagement of consumers and carers in the training of clinicians in the clinical use of ROM, and in the production of promotional materials aimed at informing consumers and carers about ROM. When consumers and carers have had an opportunity to be involved in ROM they have found it a useful experience, and those who had not been involved can see the potential. Consumers and carers indicated that they believe the greatest opportunity arising from the suite of measures is the use of the consumer self-assessment measure the Behaviour and Symptom Identification Scale (BASIS-32).

© AHHA 2009

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