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Australian Health Review Australian Health Review Society
Journal of the Australian Healthcare & Hospitals Association

Articles citing this paper

Turning around patient complaints in a regional hospital

David Douglas and Robyn D Harrison
19(3) pp.126 - 137


7 articles found in Crossref database.

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Clinical Governance: An International Journal. 2007 12(2). p.85
The organisational response to patient complaints: a case study in Taiwan
Hsieh Sophie Y., Thomas David, Rotem Arie
International Journal of Health Care Quality Assurance. 2005 18(4). p.308
Regulating healthcare complaints: a literature review
Beaupert Fleur, Carney Terry, Chiarella Mary, Satchell Claudette, Walton Merrilyn, Bennett Belinda, Kelly Patrick
International Journal of Health Care Quality Assurance. 2014 27(6). p.505
Factors hampering the use of patient complaints to improve quality: An exploratory study
Hsieh Sophie Yahui
International Journal of Nursing Practice. 2009 15(6). p.534
A 30‐month study of patient complaints at a major Australian hospital
Anderson Kathryn, Allan Deidre, Finucane Paul
Journal of Quality in Clinical Practice. 2001 21(4). p.109
Analysis of complaints lodged by patients attending Victorian hospitals, 1997–2001
Taylor David McD, Wolfe Rory S, Cameron Peter A
Medical Journal of Australia. 2004 181(1). p.31

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