
TY  - JOUR
A1  - Coop, Colleen F 
T1  - Balancing the balanced scorecard for a New Zealand mental health service
JF  - Australian Health Review
JO  - Aust. Health Review
Y1  - 2006
VL  - 30
IS  - 2
SP  - 174
EP  - 180
KW  - 
UR  - https://doi.org/10.1071/AH060174 
N2  - Given the high prevalence of mental disorders, there is a need to evaluate mental health services to ensure they are efficient, effective, responsive and accessible. One method that is being used is the ?balanced scorecard? which uses performance indicators in four quadrants to assess various dimensions of service provision. This case study describes the steps taken by a New Zealand mental health service to improve service management through greater use of key performance indicators in relation to preset targets using this approach. 
ER  -

