
TY  - JOUR
A1  - Elmer, Shandell 
A1  - Kilpatrick, Sue 
T1  - Another look at the culture-quality-performance link
JF  - Australian Journal of Primary Health
JO  - Aust. J. Prim. Health
Y1  - 2008
VL  - 14
IS  - 2
SP  - 35
EP  - 45
KW  - 
UR  - https://doi.org/10.1071/PY08020 
N2  - Quality improvement is usually driven by quality, safety and risk agendas leading to a focus on measurements of the outputs of care; outputs such as fewer complaints, fewer accidents and adverse events. An oft-neglected theme is the impact of the quality improvement initiative within the organisation itself. This paper presents the findings of the first stage of an evaluation that has examined the changes which have occurred within organisations since participating in a quality improvement initiative. These findings indicate that engaging with a quality improvement program can change the nature of social interactions within the organisation. In this way, quality improvement programs can impact on organisational culture, particularly in relation to organisational learning. Thus, this paper argues that successful engagement with a quality improvement program can enhance organisational learning, and, in turn, build organisational capacity. 
ER  -

