Navigating ethical landscapes and resolving grievances: cornerstones of value-based healthcare

Grant Davies

doi:10.1071/AH25150

EDITORIAL

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Navigating ethical landscapes and resolving grievances: cornerstones of value-based healthcare

Grant Davies ^A ^*

+ Author Affiliations

- Author Affiliations

^A GPO Box 960, Hobart, Tas 7001, Australia.

^* Correspondence to: Grant.Davies@ombudsman.tas.gov.au

Australian Health Review 49, AH25150 https://doi.org/10.1071/AH25150

Submitted: 4 July 2025 Accepted: 9 July 2025 Published: 1 August 2025

Abstract

Value-based healthcare incorporates patient experience into the delivery of cost-effective and efficient health care delivery, but this does not occur seamlessly or in an ethical vacuum. The incorporation of effective complaints resolution processes, as a restorative justice mechanism, and robust integration of ethical principles into all aspects of clinical practice will create more patient-centred and compassionate healthcare.

Keywords: accountability, autonomy, compassion, complaints resolution, ethics, patient values, restorative justice, value-based healthcare.

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