FAQs

Book Orders

Double Helix Subscriptions

Authoring or Illustrating books with CSIRO Publishing

eBooks

All Digital Products

Accessibility

 

Book Orders

I’ve placed an order online. What happens next?
  • Once you have ordered online, our customer service staff will process it within one business day. You will then receive a confirmation email with your invoice attached.
When can I expect my order?
  • We dispatch orders within one business day of receiving your order for in stock items.
  • If you pre-ordered a book, we will dispatch your order one business day after receiving stock.
  • For orders in Australia, you will receive an email from Australia Post with tracking information. If you haven’t received this email, please check your junk mail folder.
I have left a voicemail message through your 1300 phone number. When can I expect a response?
  • Our Customer Service Team work from Monday to Friday 9am – 5pm AEST. If you have left a message on our answering service we aim to respond within one working day.
  • You can also email us at publishing.sales@csiro.au with your query which will help us respond more quickly.
I have sent an email to your Customer Service team. When can I expect a response?
  • Our Customer Service Team work from Monday to Friday 9am – 5pm AEST. We aim to respond within one working day.

 

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Double Helix Subscriptions

I have a query about my Double Helix magazine subscription, what do I do?

 

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Authoring or Illustrating books with CSIRO Publishing

I am interested in authoring a book with CSIRO Publishing or submitting a manuscript. Where do I start?
  • Thank you for your interest in our books program! Visit our For Authors page for more information about preparing a proposal and the publishing process.
I am an illustrator or designer. How do I submit my portfolio?
  • We occasionally employ freelance illustrators and designers for some book projects. If you would like to submit material, please email a link to your portfolio website or relevant social media accounts to book.submissions@csiro.au 
  • We will be in touch with you if a suitable project arises that we believe matches your work.

 

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eBooks

CSIRO Publishing produce eBooks for most new releases and selected backlist titles.

How do I buy eBooks published by CSIRO Publishing?
  • View the current range at CSIRO Publishing’s eBooks and retail partners. This list grows each year as we add our new titles and digitise more classic and out-of-print works.
  • Individuals may purchase eBooks from our retail partners. For titles that have an eBook available there is a link from the individual web catalogue page from our site to eBooks.com, Google Play, Kobo and Amazon.
  • Library customers can purchase the Archive Collection, annual collections, pre-purchase frontlist packages or create their own Flexible Collections by choosing the titles that suit their subject interests. The content is hosted on our eBooks Collections platform See our How to Order page for further details.
  • Libraries can also order individual titles from other suppliers including EBSCO, ProQuest, Overdrive and Wheelers.
What eBook formats do you offer?
  • Individuals can purchase our eBooks as PDF or EPUB files for most books from our partner ebook retailers. Not every retailer will offer every title or format. Many have their own readers and customer support available specific to their service.
  • Our Institutional Collections for libraries are based on PDF files.
  • PDF is the most popular document publishing format for general use. In order to give users a simpler and less cluttered reading interface, Adobe developed Digital Editions, a free download especially for reading ebooks. The benefit of viewing PDF ebooks is that they retain the original design of each page - so you see on your screen exactly what the book designer intended.
  • The EPUB format is perfect for reading on smaller screens, because the lines of text 'reflow' and adjust to accommodate varying font sizes and screen sizes. Adobe Digital Editions has been developed to make it possible for you to read your favourite ebooks on computers as well as a wide variety of hand-held devices, phones and ebook reading devices.
What eReaders can I use with CSIRO Publishing eBooks?
  • The eBooks.com site has a good summary of the devices that are supported by them and how to access different file types.  They include your standard desktop computer as well as popular mobile devices such as tablets and eReaders.
  • Kobo is a dedeciated reading device, and they have also produced an App that allows eBooks to be read on Smart devices.
  • Kindle is also a dedicated eReader with an App available for reading on mobile devices.
Why are some files free to download?
  • Some publications are free on our site due to special funding arrangements made with sponsoring bodies, allowing us to provide them to you at no cost.
What is the access model for libraries?
  • Our eBook Collections are sold as perpetual access, and there is no limit to the number of concurrent users. Please contact our Customer Service Team for a trial.
How is access enabled in libraries?
  • Access is IP authenticated for all authorised library patrons including those in remote locations as long as these are validated through the library IP server. We are also able to authenticate via Referring URL if required.
Are MARC records provided for libraries?
  • MARC records are available for download by libraries through the administrative portal of the platform.
Can a library user download an eBook in an ordinary web browser?
  • Yes. The eBook file can be downloaded as a PDF and read in Adobe Reader or as an EPUB and read in Adobe Digital Editions. Individual chapters can be downloaded as PDFs.
Can you provide user statistics for library users?
  • Yes. We are COUNTER 5 compliant and libraries will be able to access user statistics for a collection and for individual titles from their administrative portal.
Do you apply digital rights management (DRM) to eBooks in the library platform?
  • Our eBook Collections platform hosted by HighWire for libraries will not apply DRM to eBooks for our institutional customers. Copyright law still applies and any downloads should be for individual, non-commercial use only.
Is it possible for libraries to purchase an actual file?
  • We do not currently offer files for library purchase.

 

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All Digital Products

Conditions of Use
  • All content is copyright.
  • You may not share downloaded publications from CSIRO Publishing with others.
  • You may print the allowed content of downloaded PDF publications solely for your personal non-commercial use.
  • Systematic reproduction, renting, re-selling or sub-licensing of downloaded publications, in print or electronically, is not permitted.
  • Retransmission, caching, networking or posting of PDFs is strictly prohibited without written permission of CSIRO Publishing.
  • Content may not be extracted for any other use. You may not reproduce, format, adapt, modify, translate or improve any materials included in the PDFs, or use any such materials in a manner that would infringe the copyrights therein.
  • Downloading PDF publications from CSIRO Publishing constitutes the User's agreement with these terms.
  • These conditions apply to content published under a standard copyright licence. If the content was published under an Open Access licence, the conditions will be goverened by the CC licence type applied.
Downloading Chapters and Pamphlets

When you have identified the title you require, choose Download or Buy Now and follow the simple prompts.

  • Free PDFs open automatically upon selecting Download and can be saved subject to the conditions outlined below.
  • To purchase Pay-to-View PDFs you must use this website and pay with a valid credit card. We accept American Express, MasterCard and Visa.
  • With Pay-to-View PDFs you will be asked for some details about yourself. See our privacy policy if you have any concerns.
  • The time to download a PDF file depends on the type of connection you have and the size of the file.
  • Select Download when you are ready to transfer the file to your desktop and follow the simple prompts. We recommend downloading to a folder created just for your downloaded content.
  • The PDF file will remain available on our site for 24 hours after purchasing. If you experience a communication problem during downloading, simply re-download the file within 24 hours of purchase. After that time you will no longer have access to the file via the CSIRO Publishing website.
  • Once the file is downloaded, you may keep it for your personal use for as long as you wish, subject to the conditions outlined above.
  • If you have purchased one of our Building Technology Resources there are specific Terms and Conditions that apply.

 If you have additional questions, please e-mail publishing.sales@csiro.au

 

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Accessibility

Website accessibility

We strive to provide an accessible web presence for all our authors and readers. To support this commitment, we comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

CSIRO Publishing has taken steps to ensure that information contained within its PDFs can also be accessed via an alternative format such as HTML or EPUB. However, some older publications may not yet have been upgraded or have an alternative available. We are committed to continually improving our website and published content to meet web accessibility standards.

If you wish to report an issue related to the accessibility on the CSIRO Publishing website, please contact publishing@csiro.au

 

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