Listening for meaning: consumer voice in a system built on value
Elizabeth Deveny A *
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A
* Correspondence to: ceo@chf.org.au
Australian Health Review 49, AH25154 https://doi.org/10.1071/AH25154
Submitted: 7 July 2025 Accepted: 9 July 2025 Published: 1 August 2025
Abstract
Health systems widely talk about value, but too rarely acknowledge meaning — the human cost of unmet need, eroded trust, and invisible exclusion. This commentary makes the case that meaning must be treated as foundational, arguing that equitable value-based care depends on consumer voice genuinely shaping decisions.
Keywords: consumer voice, health care system, meaning, value.
