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Australian Journal of Primary Health Australian Journal of Primary Health Society
The issues influencing community health services and primary health care
RESEARCH ARTICLE (Open Access)

A critical realist exploration of health professionals’ perspectives on prediabetes diagnosis, management and type 2 diabetes prevention programs in a rural setting

Britney McMullen https://orcid.org/0000-0003-0406-6771 A B * , Kerith Duncanson B C D , David Schmidt C E , Clare Collins D F Lesley MacDonald-Wicks F
+ Author Affiliations
- Author Affiliations

A Mid North Coast Local Health District, Coffs Harbour, NSW 2450, Australia.

B School of Medicine and Public Health, College of Health Medicine and Wellbeing, University of Newcastle, Callaghan, NSW 2308, Australia.

C Health Education and Training Institute, NSW Health, St Leonards, NSW 2065, Australia.

D Food and Nutrition Research Program, Hunter Medical Research Institute, New Lambton Heights, NSW 2305, Australia.

E School of Rural Health, University of Sydney, Dubbo, NSW 2830, Australia.

F School of Health Sciences, College of Health Medicine and Wellbeing, University of Newcastle, Callaghan, NSW 2308, Australia.


Australian Journal of Primary Health 31, PY24214 https://doi.org/10.1071/PY24214
Submitted: 13 December 2024  Accepted: 21 July 2025  Published: 7 August 2025

© 2025 The Author(s) (or their employer(s)). Published by CSIRO Publishing on behalf of La Trobe University. This is an open access article distributed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND)

Abstract

Background

People with prediabetes are at high risk of developing type 2 diabetes; therefore, diagnosing and managing this condition is critical. This qualitative study aimed to explore perspectives of health professionals with experience in prediabetes management in a rural setting about prediabetes diagnostic and management practices, to inform recommendations to improve type 2 diabetes prevention strategies and programs.

Methods

The study adopted a critical realist methodology. Nineteen health professionals from northern New South Wales, Australia, who were responsible for diagnosing and/or managing people with prediabetes were interviewed. Data were thematically analysed using a critical realist lens, then context–mechanism–outcome statements were generated and confirmed by co-authors using a discussion and reflection process.

Results

Five themes were generated from the semi-structured interviews: (1) the diagnostic dilemma; (2) care coordination and referral processes; (3) diabetes ‘waiting room’; (4) the spectrum of prediabetes management; and (5) blueprint for type 2 diabetes prevention.

Conclusions

Prediabetes is a complex condition requiring diagnosis and management by a multidisciplinary team of health professionals to delay and/or prevent progression to type 2 diabetes. Establishing clear roles and responsibilities for diagnosing and managing prediabetes, and development of strategies to improve referral to and engagement in type 2 diabetes prevention programs will improve prediabetes care and diabetes prevention in rural settings.

Keywords: barriers and enablers, critical realism, prediabetes, prevention, prevention programs, primary care, public health, rural health.

Introduction

Globally, an estimated 298 million people have prediabetes, a condition characterised by elevated blood glucose levels, yet not sufficiently raised to be classified as type 2 diabetes mellitus (T2DM) (Rooney et al. 2023). Although prediabetes increases the risk of developing T2DM, cardiovascular disease and stroke, nearly 90% of people with prediabetes (PWP) are unaware they have the condition (Prakoso et al. 2023). Without lifestyle changes, PWP are at high risk of developing T2DM, with 5–10% expected to develop the condition within a year, and 33% within a decade (Tabák et al. 2012; Bell et al. 2020). The global prevalence of prediabetes is rising, with projections estimating >470 million people will have the condition by 2030 (Tabák et al. 2012). In Australia, approximately 16.4% of adults have prediabetes and 4.6% have T2DM (Australian Institute of Health and Welfare 2023). In rural areas, people are 1.3 times more likely to develop T2DM, and face a mortality rate 2.2 times as high as those living in urban areas (Australian Institute of Health and Welfare 2023). With T2DM costing the Australian healthcare system an estimated A$3.4 billion per year, T2DM is a burden to individuals and healthcare systems alike, requiring ongoing medical care, and complications leading to hospitalisations and reduced quality of life (Australian Institute of Health and Welfare 2023). Given the burden of T2DM, early detection and intervention at the prediabetes stage is crucial to prevent and/or delay progression to T2DM.

General practitioners (GPs) are the primary health professionals who diagnose prediabetes. Diagnosis involves a fasting venous blood test to identify whether fasting glucose is elevated (5.6–6.9 mmol/L), an oral glucose tolerance test to identify impaired glucose tolerance (7.8–11.0 mmol/L) and/or a glycated haemoglobin test (5.7–6.4%; Bell et al. 2020). Prediabetes is a critical stage whereby lifestyle intervention can prevent and/or delay progression to T2DM. Managing prediabetes involves adopting the same lifestyle modifications recommended for people with T2DM, including improved diet, regular physical activity and reducing current weight status (Bell et al. 2020). Adherence to the Australian Dietary Guidelines is advised, and engagement in at least 210 min of moderate-intensity exercise or 125 min of vigorous-intensity exercise per week, incorporating both aerobic and resistance training, is recommended (Bell et al. 2020). Currently, no medications are approved by the Therapeutic Goods Administration for prediabetes management in Australia (Bell et al. 2020). However, medical management of prediabetes is evolving rapidly, with glucagon-like peptide-1 receptor agonists resulting in substantial, sustained weight loss, supporting individuals with obesity and prediabetes to achieve reversion to normoglycaemia (McGowan et al. 2024). T2DM prevention programs aimed at improving diet, increasing physical activity and reducing weight play an important role in concurrent, sustainable lifestyle changes. A systematic review and meta-analysis by Glechner et al. (2018), comprising 22 randomised controlled trials involving 9796 PWP, examined the efficacy of lifestyle interventions that targeted diet, physical activity and weight reduction on preventing and/or delaying progression to T2DM. Risk of developing T2DM reduced by 36% after 1 year and 54% after 3 years (Glechner et al. 2018).

GPs, nurses and allied health professionals are crucial in the diagnosis and management of prediabetes; however, gaps in knowledge and underutilisation of T2DM prevention programs are common. A systematic review that explored PWP and health professionals’ knowledge, attitudes and practices towards prediabetes found health professionals had poor knowledge about prediabetes, with between 2.8% and 42% correctly identifying the diagnostic criteria and risk factors for prediabetes. Furthermore, <36% of the health professionals considered referring their patients to T2DM prevention programs (Teoh et al. 2023). These findings highlight the need for increased education, guidance and support for health professionals to screen, diagnose, manage and refer PWP before they progress to T2DM.

In a previous study, we explored the perspectives of PWP in northern New South Wales (NNSW) to better understand knowledge, attitudes and perceptions about prediabetes and engagement in T2DM prevention programs. The findings highlighted a range of barriers and enablers that influenced program engagement and behaviour change, illustrating the complex nature of prediabetes diagnosis and management, and T2DM prevention in a rural setting (McMullen et al. 2023). This study recommended further research exploring rural health professionals’ perspectives about prediabetes. Despite the high prevalence of prediabetes, limited research exists on how rural health professionals diagnose and manage the condition, and whether prediabetes management differs compared with metropolitan areas. This study seeks to address that gap by exploring rural health professionals’ perspectives on prediabetes diagnosis, management, and ways to improve referral to, and engagement in, T2DM prevention programs. The findings will inform diagnostic and management practices, and recommendations to strengthen T2DM prevention programs in rural areas.

Methods

Design

This qualitative study adopted a critical realist approach, which facilitates exploration of underlying mechanisms that influence social phenomena to explain why things are as they are. In this rural healthcare setting, critical realism was used to explore unseen and underlying mechanisms that influence how health professionals diagnose and manage prediabetes within a variety of structures and services (Koopmans and Schiller 2022). Data were collected using semi-structured interviews, which allowed participants to share their experiences while providing flexibility to ask follow-up questions.

Setting

This study was conducted in the region covered by the NNSW Local Health District footprint, a rural area that provides public and private healthcare services to approximately 300,000 people. Prevention programs available to support PWP in this region include the 8-week ‘Beat It’ group lifestyle program, and ‘Get Healthy’ virtual health coaching.

Sampling and recruitment

Purposive and snowball sampling were used to recruit dietitians, diabetes educators, exercise physiologists, pharmacists, clinical nurse specialists, practice nurses and GPs involved in the diagnosis and/or management of PWP. Potential participants were identified using internet searches and local contacts. Prospective participants were contacted via email or phone to discuss study details, confirm eligibility and seek recommendations of potential colleagues interested in participating. A participant information statement and consent form were emailed to prospective participants and written, or verbal consent was obtained prior to interviews.

Data collection

To collect socio-demographic data, participants completed an online survey using the Quality Audit Reporting System after they had consented to participate. A semi-structured interview guide was developed, piloted and refined by two authors (BM and KD) (Supplementary file 1). One-on-one interviews were conducted by one author (KD) who has a PhD (Nutrition and Dietetics), experience in primary care diabetes management and extensive qualitative research expertise. Interviews were held via phone or Zoom conferencing platform, and were audio-recorded and transcribed verbatim and deidentified by a professional transcription service. Each transcript was discussed between two or three members of the research team and minor adjustments made to questions prior to subsequent interviews. Data saturation was considered to have been achieved after 19 interviews, as no new ideas had emerged following the 15th interview.

Data analysis

All analyses were conducted using Microsoft Word and Excel. Descriptive statistics were used to analyse demographic data. Interview data were analysed using thematic analysis informed by a critical realist approach (Bhaskar 2014; Fletcher 2017). Thematic analysis involved reading transcripts multiple times to become familiar with the data, generating codes, searching for themes, and reviewing and defining the themes. Data analysis began while interviews were still ongoing. Each transcript was reviewed and coded by one researcher, and independently checked by a second researcher. This process informed the development of a codebook to define and differentiate codes, and ensure consistent coding across the dataset. Codes were then collated in a Microsoft Word document for discussions between the two coders and three other research team members for rigour and reflexivity. Once all transcripts were fully coded, themes and sub-themes were developed, refined and finalised through team discussions.

Following the identification of themes and sub-themes, context–mechanism–outcome (CMO) statements were generated to explain patterns observed in the data. Using a critical realist lens, the team moved beyond describing themes to theorising potential mechanisms underlying observed outcomes within specific contexts (Dalkin et al. 2015; Fletcher 2017). CMO statements were generated through discussions among the research team exploring how underlying mechanisms led to particular outcomes in the diagnosis and management of prediabetes in NNSW, and informed recommendations for improving prediabetes care.

Rigour

This study involved a deliberate approach to maintain rigour throughout each stage of the research process and application of methodology, as follows. The interviews were conducted by one researcher, with transcripts reviewed and discussed by two or three members of the research team. All researchers contributed to the data analysis and the synthesis of findings. The first author kept a reflexive journal to document personal reflections, assumptions and potential biases during the research process, some of which were discussed with other research team members. Furthermore, the research team collectively engaged in reflective practices by contributing to co-analysis meetings that included intentional engagement with reflexivity.

Ethics approval

This study received ethics approval from the Northern NSW Human Research Ethics Committee on 27 May 2021 (Reference No: HREA 2021/PID00218) and all participants provided written informed consent.

Results

A total of 74 clinicians were invited to participate in the study. Of these, 21 initially agreed to participate, but two later declined. Semi-structured interviews were conducted with 19 health professionals (14 female and five male), including five dietitians, five exercise physiologists, three GPs, three pharmacists, two clinical nurse specialists and one practice nurse. Four participants were also diabetes educators. Most (16/19) participants had >10 years clinical experience. Seven participants worked in the public health sector, 11 were employed in the private sector and one worked across both sectors. Most participants (17/19 and 16/19) reported between 0–10 prediabetes consults per month and 0–40 diabetes consults per month, respectively. During these consults, more participants reported spending a higher percentage of time (≥50%) focusing on diabetes (14/19) compared with prediabetes (8/19) (see Table 1). Five themes and six CMO statements were generated, as shown in Table 2.

Table 1.Demographic features of health professionals interviewed about their perceptions of prediabetes diagnosis, management and type 2 diabetes prevention programs (n = 19).

Participant characteristicCategoryn (%)
Age (years)25–343 (16)
35–447 (37)
45–544 (21)
55–644 (21)
≥751 (5)
GenderFemale14 (74)
Male5 (26)
EthnicityAsian1 (5)
White16 (85)
Pacific Islander1 (5)
No answer1 (5)
Years of clinical experience0–52 (10)
6–101 (5)
11–159 (48)
16–201 (5)
≥216 (32)
Estimated prediabetes consults per month0–1017 (90)
11–201 (5)
21–301 (5)
Percentage of consults focusing on prediabetes>0% <25%7 (37)
≥25% <50%4 (21)
≥50% <75%6 (32)
≥75%2 (10)
Level of educationBachelor degree11 (58)
Masters degree6 (31)
Other (Diploma; Graduate Certificate)4 (21)
RoleDietitian5 (26)
Diabetes educator4 (21)
Exercise physiologist5 26)
General practitioner3 (16)
Pharmacist3 (16)
Clinician nurse specialist2 (10)
Practice nurse1 (5)
Health sectorPublic hospital4 (21)
Public health (not hospital)4 (21)
Private practice12 (63)
Estimated diabetes consults per month0–2011 (58)
21–405 (26)
≥413 (16)
Percentage of consults focusing on diabetes>0% <25%2 (10)
≥25% <50%3 (16)
≥50% <75%9 (48)
≥75%5 (26)
Table 2.Themes and subthemes from analysis of interviews with health professionals about prediabetes diagnosis, management and type 2 diabetes prevention programs.

ThemesSubthemesCritical realism context, mechanism, outcome statementRepresentative quote from participants
The diagnostic dilemmaResponsibilities related to prediabetes diagnosis Unclear diagnosis GPs perceived by other health professionals as influentialFor health professionals in public and primary health care settings in NNSW, lack of clarity surrounding roles and responsibilities in diagnosis and management of prediabetes, including inconsistent use of diagnostic practices leads to missed opportunities for early intervention, and confusion among PWP about their condition.Often, the GP hasn’t diagnosed prediabetes. The markers are there, but prediabetes hasn’t been raised. (P16; Dietitian)
Care coordination and referral processesAre PWP being referred to allied health professionals? Inefficient and incomplete referral processes between health professionals Limitations of chronic disease management plans Prediabetes small part of metabolic syndrome picture Awareness of and referrals to prevention programs Health service overloadFor health professionals in NNSW, increased awareness of referral pathways will lead to more consistent referrals of PWP to allied health professionals and T2DM prevention programs.The enhanced primary care plan probably wouldn’t cover it and certainly the diabetes group plan won’t cover it, so there’s no real referral directly for it. Which is an issue. (P7; Exercise Physiologist)
Diabetes ‘waiting room’Prediabetes not seen as a priority Gaps in service-delivery for prediabetes Limited understanding of the condition and preventive measures among PWP Challenges in implementing lifestyle changes Barriers faced by health professionals when supporting PWP to implement lifestyle changePerceived lower urgency and low prioritisation of prediabetes diagnosis and management among health professionals in primary care settings in NNSW leads to prediabetes being overlooked until it progresses to T2DM.When people see me with already diagnosed diabetes, I’ll ask, did you have a conversation about being prediabetic, and they say, ‘Yeah, but nothing was done’. (P9; Diabetes Educator)
The spectrum of prediabetes managementHealth professionals’ roles and responsibilities Similar management for prediabetes and T2DM Limited time Collaborative/multidisciplinary approach Lifestyle education Motivational strategies used by health professionals to encourage lifestyle change Medication as treatment Person-centred careFor health professionals in public and primary care settings in NNSW, working collaboratively to manage prediabetes, leads to increased adoption of lifestyle changes among PWP. When health professionals in public and primary care settings in NNSW adopt a person-centred approach, long-term behaviour change is more likely to occur.People do ask ‘Should I go off or higher?’. I say, ‘I cannot tell you. Please see your GP’. (P4; Dietitian)
Blueprint for T2DM preventionCost Local preventive approaches Social support Features of a successful diabetes prevention programIn NNSW, PWP are more likely to be referred to and engage with T2DM preventions programs when these programs are free or low cost, culturally appropriate, flexible, group-based, regularly promoted, led by multidisciplinary health professionals and incentivised, addressing key barriers around cost, accessibility and relevance.12 weeks would be ideal. A combination of exercise and education, with a dietitian, diabetes educator and psychologist. (P3; Exercise Physiologist)

The diagnostic dilemma

Some allied health professionals felt there was a lack of priority or emphasis placed on diagnosing prediabetes among GPs compared with T2DM or other chronic conditions. The volume of prediabetes consultations was low, with 90% of health professionals having reported ≤10 consultations per month, compared with diabetes consultations, where 40% of health professionals reported seeing ≥21 consultations per month. Participants also reported that GPs did not always clearly communicate the diagnosis or its implications to PWP. This lack of clarity was illustrated by one GP who did not consider prediabetes a diagnosable condition and described it by saying:

I would use the term, your sugar’s a bit high on this occasion. (Participant 11; GP)

GPs were perceived by other health professionals as influential when it came to the diagnosis and management of prediabetes, which highlighted the importance of GPs providing a formal and informed diagnosis:

People take their GPs’ words for gospel. Some are like ‘They said I had early diabetes’, or ‘It’s not that bad’. (Participant 12; Clinical Nurse Specialist)

Some allied health professionals expressed challenges navigating their roles and responsibilities related to diagnosis, largely due to inconsistent diagnosis by GPs. They recognised that diagnosing prediabetes was outside of their scope of practice and the responsibility of GPs. However, when prediabetes had not been formally diagnosed, it created confusion for both allied health professionals and PWP about the individual’s condition and management pathway:

Often, the GP hasn’t diagnosed prediabetes. The markers are there, but prediabetes hasn’t been raised. (Participant 16; Dietitian)

Care coordination and referral processes

Health professionals reported low referral rates for prediabetes. Allied health professionals cited inefficiencies in the referral process, such as incomplete information; for example, missing pathology, and lack of coordinated care was reported:

The doctor doesn’t explain it…the care plans come through and I go, ‘Where are the bloods? Why is this person coming to me? I have no idea.’ I have to chase information, otherwise you’re flying blind. (Participant 1; Diabetes Educator)

GPs expressed mixed views regarding referrals of PWP to allied health professionals. While one GP described routinely referring PWP to allied health professionals, the other two did not see value in routine referrals:

Unless the people are very motivated, I wouldn’t normally send a prediabetic person to a dietitian. (Participant 11; GP)

Additionally, one GP expressed a preference for managing people with prediabetes independently due to the longstanding relationships they have with their patients:

Usually, I try to manage it on my own, because I get to know them well, and most of them, I’ve known for years. (Participant 14; GP)

When a referral was received from a GP, prediabetes was often not the primary reason for the referral, and some health professionals felt it was deprioritised due to other more urgent or complex health conditions:

They have other pressing concerns, prediabetes doesn’t get prioritised. (Participant 3; Exercise Physiologist)

It was recognised by both allied health professionals and GPs that the health service is at capacity with T2DM and other chronic diseases, which has resulted in prediabetes being perceived as less serious or urgent. Consequently, resources dedicated to prevention are limited. One GP highlighted the challenges of making referrals for PWP due to service demand and cost barriers:

They will often knock back the referral. That is problematic when you’re trying to intervene at an earlier stage publicly. We certainly use care plans to mitigate the cost, but it’s not affordable for everyone. (Participant 19; GP)

A common barrier cited by health professionals was the limitations of Chronic Disease Management Plans (CDMPs). Some health professionals reported that prediabetes was not considered a qualifying chronic disease for subsidised care plans. It was also noted that CDMP allocation limits do not provide enough sessions, a maximum of five per year shared among all allied health professionals, for long-term behaviour change to occur:

If I’m only given one session on the [Chronic Disease Management Program]…long-term behaviour change, I can’t do that in one session. (Participant 4; Dietitian)

Finally, there was low awareness among most health professionals of existing T2DM prevention programs, and limited referrals to these programs. This was attributed to lack of program promotion and intensive caseloads:

I haven’t heard of any of them. (Participant 1; Diabetes Educator)

One GP was aware of an existing T2DM prevention program, and had referred PWP to this program in the past. However, due to low patient interest and uptake, the GP no longer referred:

Get Healthy, I am aware of as a coaching service. I referred to that occasionally, but I didn’t have anyone show much interest, so it’s dropped off my radar as something to recommend. (Participant 19; GP)

Diabetes ‘waiting room’

Some participants discussed a unique challenge of prediabetes management being the perception that it is less urgent or important than T2DM, reporting an inertia or ‘holding pattern’ that limits intervention:

When people see me with already diagnosed diabetes, I’ll ask, did you have a conversation about being prediabetic, and they say, ‘Yeah, but nothing was done’. (Participant 9; Diabetes Educator)

Most health professionals reported that PWP had a limited understanding of their condition and how to prevent T2DM. For these individuals, weight loss was often seen as the primary focus, potentially limiting acknowledgement of the independent benefits of associated lifestyle modification. Health professionals also identified a range of barriers to lifestyle change that PWP experience, which undermine their chances of preventing diabetes:

It’s family, work, time constraints, chronic pain and other contraindications. Motor vehicle costs are beyond most of them. (Participant 7; Exercise Physiologist)

Most participants also described the difficulty of motivating PWP to make lifestyle changes and the challenges that accompany long-term behaviour change:

People have low motivation. She’ll turn up to her sessions, but motivating her to do things outside of face-to-face sessions is challenging. (Participant 6; Exercise Physiologist)

The spectrum of prediabetes management

Participants did not often explicitly mention rurality when discussing the management of prediabetes. A health professional who had previously worked in a large regional diabetes service described the better access to programs in that setting, but more often health professionals acknowledged limitations to their service that could be attributed to rurality. However, participants did not blame rurality specifically, rather, they accepted this as the context in which they lived and worked:

There’s no programs specific to prediabetes in our area…we need something like what we did at Diabetes NSW…something like the Desmond program. (Participant 3; Exercise Physiologist)

Perceptions of responsibility in managing prediabetes varied, which was expected given the diverse range of health professionals involved. Overall, participants demonstrated awareness of their professional boundaries. For example, some dietitians and exercise physiologists recognised that certain tasks, such as medication management, were outside of their scope of practice. However, the division of responsibilities across professions highlighted the fragmented nature of prediabetes management:

People ask ‘Should I go off or higher?’. I say, ‘I cannot tell you. Please see your GP’. (Participant 4; Dietitian)

A collaborative, multidisciplinary approach was deemed important in prediabetes management. Many health professionals referred to other services for extra support; for example, a dietitian regularly referred PWP to a physiotherapist and/or exercise physiologist to support improved mobility and increased physical activity levels:

I refer to exercise physiology. A common thing is wanting to get back to exercise, but not knowing how. (Participant 4; Dietitian)

One exercise physiologist reported prescribing more intensive exercise regimes for PWP compared with T2DM. However, most health professionals discussed an overlap in management strategies and used the same approach for both conditions:

I treat people with T2DM and prediabetes exactly the same. Adequate diets and plenty of exercise. (Participant 8; Dietitian)

All health professionals attempted to educate their patients about prediabetes and how to prevent T2DM through lifestyle changes, such as exercise, diet and weight loss. They also described a range of local strategies used to manage prediabetes, including specific prediabetes clinics, walking and exercise groups, and subsidised gym sessions:

I run the diabetes clinic for prediabetes. I get the dietitian to go over their diet. We’ve got [gym owner] involved to do some exercises and then afterwards, he offers a discounted price. We’ve tapped into our community that way. (Participant 17; Practice Nurse)

Building rapport with PWP to determine what will motivate them was deemed an important part of the therapeutic relationship. Most health professionals discussed how fear of developing T2DM and other health complications motivated PWP to make lifestyle changes. However, health professionals acknowledged fear plays a dual role in motivating or discouraging lifestyle changes, and the importance of adopting a person-centred approach to assist PWP channel their fear into motivation:

Is this person going to be shocked and walk away or are they going to take it on board…It depends on how they present, and whether they’re understanding what I’m talking about, the language you can use. (Participant 7; Exercise Physiologist)

Health professionals, particularly GPs’ capacity to effectively assist PWP to make long-term behaviour changes, was limited by time and prioritisation:

It’s busy, there’s less doctors than we would like, so the days are filled with acute things with less time to be preventative. (Participant 11; GP)

Despite this, person-centred care was commonly highlighted as an important strategy in the management of prediabetes. Listening to PWP, considering their individual circumstances, tailoring care to meet their needs and involving them in decision-making processes was deemed important:

It’s based on their individual stage of behaviour change, knowledge and skill level. It’s always individualised. If they’re engaged, we can get more complex. If it’s at the beginning it might be one or two small changes. (Participant 16; Dietitian)

There were mixed views on the role of medication versus lifestyle modifications. Some health professionals felt GPs focused too heavily on prescribing medication rather than referring PWP for assistance with making lifestyle changes:

The doctors are more worried about their medication rather than involving allied health. (Participant 2; Dietitian)

Blueprint for T2DM prevention

When asked to describe features of an ideal T2DM prevention program, health professionals considered factors, such as program structure, content, delivery, access and promotion. Free or reduced cost programs that offer multidisciplinary healthcare support and focus on social support were deemed important factors for success:

Twelve weeks would be ideal. A combination of exercise and education, with a dietitian, diabetes educator and psychologist. (Participant 3; Exercise Physiologist)

Cost was considered a barrier to referring and accessing T2DM prevention programs. For some health professionals in private practice, there was concern that referring PWP to T2DM prevention programs could result in lost income, as patients may no longer attend their regular appointments. Additionally, most health professionals reported that their patients often struggled to afford health services:

Cost is a barrier…programs need funding, so they’re open to everyone. (Participant 13; Pharmacist)

Limited access to programs for some PWP living in NNSW due to inadequate public transport and long distances to available programs was reported as a barrier by some health professionals:

They’ve got no transport, so they’ve got no facilities. (Participant 7; Exercise Physiologist)

Group programs were deemed important due to the social support they provide, which enhances motivation to make behaviour changes. Furthermore, most health professionals identified the need for increased program promotion and education, such as information sessions and brochures, to improve awareness of existing programs and how to refer:

It’s just knowing what’s around. There’s a big knowledge gap that we have, because we don’t have time to research all and every different service for different things. (Participant 19; GP)

Discussion

Using a critical realist approach, this study described health professionals’ perspectives on the diagnosis and management of prediabetes, and the factors influencing referral to, and engagement in, T2DM prevention programs in a rural setting. The five themes generated from semi-structured interviews with health professionals were: (1) the diagnostic dilemma; (2) care coordination and referral processes; (3) diabetes ‘waiting room’; (4) the spectrum of prediabetes management; and (5) blueprint for T2DM prevention. Based on these findings, six CMO statements were synthesised, which informed the structure of the following discussion. These statements highlight how specific contexts (C) interact with underlying mechanisms (M) to produce particular outcomes (O), and provide a deeper understanding of the complexity surrounding prediabetes diagnosis, management and T2DM prevention.

The first CMO statement highlights the lack of role clarity in the diagnosis and management of prediabetes. For health professionals in public and primary healthcare settings in NNSW (C), lack of clarity surrounding roles and responsibilities in the diagnosis and management of prediabetes (M), including inconsistent use of diagnostic practices, leads to missed opportunities for early intervention, and confusion among PWP about their condition (O). This finding is consistent with descriptions by PWP in the same rural setting who reported GPs either did not specifically diagnose prediabetes or provided unclear diagnoses with limited guidance, information or referrals (McMullen et al. 2023). Clear and consistent diagnosis of prediabetes by GPs is important and valued. A study by Somerville et al. (2020) highlighted people with T2DM would have preferred to be made aware of their prediabetes diagnosis sooner, allowing time to make proactive lifestyle changes (Somerville et al. 2020). GPs play an important and influential role in screening, diagnosing and referring PWP to prevention programs.

It is important to consider the generalist nature of rural practice, where health professionals manage a broad range of conditions, and prediabetes is less frequently the primary diagnosis or reason for referral compared with other chronic diseases. This may contribute to the low prioritisation of prediabetes diagnosis and management observed among GPs. Although barriers to healthcare access in rural areas compared with metropolitan areas are well-documented (Mullan et al. 2023), these challenges are also common across other chronic diseases and risk factors (Mazumdar et al. 2021). The striking, consistently reported and differentiating factor with prediabetes was the extent to which it was not addressed as directly or consistently as it could be, highlighting an important opportunity for change in both clinical practice and policy. In our current study most health professionals felt it was the GP’s role to diagnose prediabetes; however, one GP did not consider prediabetes a diagnosable condition. The variability of attitudes towards prediabetes and how this impacts motivation to diagnose and manage the condition was evident in a study by Kandula et al. (2018). Of 15 primary care providers interviewed, approximately 50% viewed prediabetes diagnosis as an opportunity to educate and motivate patients. The remainder of participants felt it was a waste of time or were wary of diagnosing prediabetes in the presence of other health conditions (Kandula et al. 2018). Furthermore, a quantitative study that surveyed 1248 physicians in the US to determine the relationship between attitudes towards prediabetes and screening or treatment practices, found physicians with a positive attitude were more likely to follow recommended guidelines for screening, diagnosing and managing prediabetes (Mainous et al. 2016).

The perception that prediabetes is less serious than T2DM and other chronic conditions leads to unclear or inconsistent approaches to diagnosis and treatment. Our findings reiterate McKinlay et al. (2022), who reported GPs and nurses did not perceive prediabetes to be a priority compared to other health conditions, and trivialised or did not provide a diagnosis (McKinlay et al. 2022). Low prioritisation of prediabetes leads to a cycle where it is unclearly diagnosed, ineffectively communicated with patients and not managed with the urgency it requires. To improve early detection and management of prediabetes, it needs to be recognised and managed as an independent, priority health condition.

The second CMO statement addresses the impact of perceived urgency and prioritisation of prediabetes. Perceived lower urgency and low prioritisation of prediabetes diagnosis and management (M) among health professionals in primary care settings in NNSW (C) leads to prediabetes being overlooked until it progresses to T2DM (O). Public health diabetes services in NNSW do not accept referrals for prediabetes due to large volumes of referrals for type 1 and 2 diabetes. Therefore, prediabetes is predominantly managed in the primary care sector.

In Australia, CDMPs are provided by GPs for people with chronic conditions to access five Medicare-subsidised sessions with an allied health professional per year. Notably, prediabetes is not listed as a chronic condition under CDMPs, which impacts health professionals’ ability to effectively manage prediabetes and PWP to access affordable allied health services. If PWP are allocated a CDMP, it is usually for coexisting chronic conditions. These barriers are consistent with another study by Somerville et al. (2021), whereby PWP did not qualify for a CDMP without comorbidities. This was considered to minimise the seriousness of prediabetes, and make it challenging for primary care providers to offer subsidised early intervention. Prediabetes is an under-recognised and under-prioritised condition across both metropolitan and rural contexts (Teoh et al. 2023). However, these issues are likely compounded in rural areas, where healthcare disparities, such as reduced service availability, workforce shortages and limited access to specialist care, further exacerbate challenges in the diagnosis and management of prediabetes (Mazumdar et al. 2021). Listing prediabetes as an eligible condition for CDMPs would increase its recognition as an important, standalone condition, and support primary care providers to efficiently and effectively refer PWP to affordable allied health services for earlier, structured intervention.

The third CMO statement highlights the importance of multidisciplinary collaboration in the management of prediabetes. For health professionals in public and primary care settings in NNSW (C), working collaboratively to manage prediabetes (M) leads to increased adoption of lifestyle changes among PWP (O). Although management approaches varied somewhat between health professions, most reported using similar treatment approaches for both prediabetes and T2DM, which aligns with current recommendations (Bell et al. 2020). Some allied health professionals felt frustrated that GPs prioritised prescribing medications, such as glucagon-like peptide-1 receptor agonists, to manage overweight before encouraging PWP to make lifestyle changes. These medications can be effective for weight loss (McGowan et al. 2024); however, medication combined with lifestyle changes results in sustained weight loss (Wilding et al. 2021). Support for PWP to make lifestyle changes requires a collaborative approach whereby multidisciplinary health professionals work as a team to provide specific expertise and holistic care (Bell et al. 2020). Consistent across multiple studies, health professionals play an important role in assisting PWP to make lifestyle changes by providing education, guidance, behaviour change counselling and support. For example, a systematic review that synthesised facilitators and barriers for lifestyle change in PWP highlighted most participants reported healthcare professionals played a key role in encouraging and supporting lifestyle change due to increased trust and accountability (Skoglund et al. 2022). This highlights the importance of health professionals motivating and educating PWP to make lifestyle changes. However, it is common for PWP to have low health literacy levels and consequently limited understanding of their condition and how to manage it, which was reported by health professionals in this study and others (Luo et al. 2020).

The fourth CMO statement focuses on the role of person-centred care in supporting behaviour change among PWP. When health professionals in public and primary care settings in NNSW (C) adopt a person-centred approach (M), long-term behaviour change is more likely to occur (O). A key motivator for behaviour change identified by health professionals in this current study was fear of developing T2DM and other complications, which is common among PWP (McMullen et al. 2023). Providing health information to educate PWP about their condition, including how to manage it and risk of developing T2DM, plays an important role in initiating behaviour change. However, the way in which this information is delivered and framed can impact motivation to change (Enwald et al. 2013). Being diagnosed with prediabetes can be distressing and fear inducing, which can motivate change; however, according to self-determination theory, motivation arising from fear is less likely to result in long-term behaviour change (Ryan and Deci 2000). Training in motivational interviewing for health professionals who manage PWP and adopting a person-centred approach are effective strategies to enhance patient engagement and promote long-term behaviour change (Ekong and Kavookjian 2016).

The fifth CMO statement focuses on how awareness of referral pathways enhances care coordination for prediabetes. For health professionals in NNSW (C), increased awareness of referral pathways (M) will lead to more consistent referrals of PWP to allied health professionals and T2DM prevention programs (O). Allied health professionals in the current study received low levels of referrals from GPs for prediabetes compared with T2DM. Furthermore, when referrals were made, important information was often missing, such as pathology results, which made efficient management of prediabetes challenging. These findings are consistent with Montee et al. (2022), who surveyed 121 GPs from Reunion Island to better understand their knowledge, attitudes and practices towards prediabetes care, and found only 19% of GPs referred PWP to a dietitian. Although participants rarely discussed rurality explicitly, the limitations they described, such as a lack of access to programs specifically for PWP in their region, reflect challenges commonly experienced in rural settings (Bourke et al. 2021). Despite the known effectiveness of existing T2DM prevention programs, health professionals in the current study reported low awareness of and referrals to T2DM prevention programs. Nearly all health professionals interviewed were unaware of existing T2DM prevention programs, and consequently did not refer.

Low referral rates of PWP to T2DM prevention programs is a common issue exacerbated due to unclear referral processes, limited time during consultations and uncertainty about program effectiveness. In a cross-sectional study with 1503 health professionals, only 15.2% referred PWP to the National Diabetes Prevention Program; however, health professionals were 36% more likely to make referrals when they were familiar with the program, and 49.1% more likely to refer when they knew the program’s availability (Hulbert et al. 2022). Therefore, increased awareness of existing programs through promotion, education and information on program availability is essential.

The final CMO statement highlights key factors that influence referral to, and engagement in, T2DM prevention programs. In NNSW (C), PWP are more likely to be referred to and engage with diabetes prevention programs (O) when these programs are free or low-cost, culturally appropriate, flexible, group-based, regularly promoted, led by multidisciplinary health professionals and incentivised (M), addressing key barriers around cost, accessibility and relevance. There are examples of effective established programs for other health conditions to serve as models. For example, the Good Living with Osteoarthritis is an education and exercise program for people with hip and/or knee osteoarthritis that effectively reduces pain intensity, and improves knee and health-related quality of life. Similarly, Diabetes Education and Self-Management for Ongoing and Newly Diagnosed is a free or low-cost group education program for people with T2DM that is delivered by a multidisciplinary team of health professionals. It flexibly offers a single full-day session or shorter self-paced sessions, both face-to-face and online, adopts a person-centred approach and encourages friends or family to attend to boost social support. In a study by Miller et al. (2020), 233 participants attended a Diabetes Education and Self-Management for Ongoing and Newly Diagnosed program in regional Western Australia, and reported enhancements in their skills, knowledge and confidence to self-manage T2DM (Miller et al. 2020). This demonstrates the feasibility and viability of implementing well-designed T2DM prevention programs. It also highlights the need for PWP to have access to T2DM management programs given the similar management guidelines for both conditions.

Strengths and limitations

This study included participants from varied health professions in both public and private sectors, which provided a comprehensive range of perspectives on the diagnosis and management of prediabetes. A further strength is that these findings build upon our previous research capturing the experiences of PWP, allowing us to integrate both patient and health professional perspectives. Due to the range of health professions, a semi-structured interview guide allowed for adaptations specific to each participants’ role, which provided detailed and specific responses. Using a critical realist lens, underlying mechanisms that influenced how health professionals diagnose and manage prediabetes were explored. A limitation was the low proportion of interviews with GPs and practice nurses, who are crucial in the diagnosis and early intervention of prediabetes. Future research should focus on obtaining perspectives from GPs and practice nurses in rural settings to further understanding of prediabetes care.

Implications

  • Prediabetes needs to be recognised and valued as a priority health condition.

  • List prediabetes as a qualifying condition in CDMPs.

  • A collaborative, multidisciplinary team of health professionals is needed to effectively manage prediabetes.

  • Clear roles and responsibilities when diagnosing and managing PWP are needed.

  • A person-centred approach is vital when supporting PWP to make lifestyle changes.

  • Inform health professionals of existing T2DM prevention programs through promotion and education to increase awareness and support program referral.

  • Include PWP in existing T2DM management programs.

  • Ensure T2DM prevention programs are free or low cost, delivered by a multidisciplinary team of health professionals, person-centred, flexible, culturally appropriate and socially supportive.

Conclusion

Prediabetes is a serious and complex condition, but currently lacks consistent diagnosis or management by a collaborative, multidisciplinary team of health professionals. Improved consensus around health professionals’ roles and responsibilities in diagnosing and managing prediabetes are needed, but will rely on advocacy for prediabetes to be listed as a qualifying condition in CDMPs. T2DM prevention programs are effective in delaying and/or preventing progression to T2DM, so a concerted and collaborative effort to enhance and promote these programs is vital. Improved resourcing for multidisciplinary health professionals to optimally manage PWP, in parallel to enhancement of group-based prevention programs, will improve prediabetes care and outcomes in rural settings.

Supplementary material

Supplementary material is available online.

Data availability

The data that support this study cannot be publicly shared due to the ethical requirements under which the research was undertaken.

Conflicts of interest

The authors declare that they have no conflicts of interest.

Declaration of funding

This study was supported by the University of Newcastle Research Student Support (RSS) Allocation funding. Open access funding was provided by the University of Newcastle. CEC is supported by an NHMRC Investigator grant (APP2009340).

Acknowledgements

Open access funding was provided by the University of Newcastle. This study was supported by the University of Newcastle Research Student Support (RSS) Allocation funding.

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